Insights Success

Steering Success: Joel Anaya Leading OnView Integrated Solutions into a Future of Proactive Security

D-e_v@IS — Wed, 03 Jul 2024 10:46:01 +0000

Step into the journey of Joel Anaya, the visionary CEO of OnView Integrated Solutions, who stands as the driving force behind the company’s remarkable ascent. With a steadfast commitment to innovation, Joel has revolutionized the company’s approach, propelling it to new heights in the realm of security provision. OnView specializes in proactive solutions tailored to intercept suspicious behavior in real time, preempting crime before it takes root.

As CEO, Joel underscores the paramount importance of maintaining a clear vision within the company. He emphasizes the imperative of advancing beyond reactive measures to embrace predictive and preemptive monitoring, identifying behavioral indicators before they manifest into criminal actions.

Joel’s solid dedication lies in continually cultivating fresh ideas and concepts, integrating them seamlessly into OnView’s technology to safeguard not only its clientele but also the wider community. He envisions a future where the ripple effects of their efforts extend far beyond individual properties, leaving a positive impact on surrounding neighborhoods.

Joel’s approach is succinct: prioritize continuity within the company while elevating the capacity for predictive intervention through cutting-edge artificial intelligence technology. By preemptively addressing criminal intent, Joel aims to redefine the landscape of security, ensuring a safer environment for all.

Redefining Safety Through Leadership

Joel’s role as CEO of OnView transcends mere management; it’s a dedication to redefining safety protocols in an ever-evolving landscape. Recognizing the limitations of standard security practices prevalent in today’s market, Joel takes a proactive approach to enhance safety measures, mitigating risks beyond the conventional norms. His mission extends beyond the boardroom; it’s about instilling a paradigm shift in how security is perceived and executed.

Leveraging his law enforcement background and extensive experience in the security sector, Joel leads his team not just through directives but through immersive narratives and scenario-based simulations. These simulations, borne out of intuition, experience, and innovation, showcase the efficacy of OnView’s solutions in real-world criminal environments.

For Joel, success isn’t measured solely in technological advancements or profit margins; it’s about empowering every member of his team to embody the expertise and intuition of seasoned law enforcement professionals. His responsibility lies in fostering a culture of belief, resilience, and relentless dedication to combating crime. Through his leadership, Joel ensures that each individual within OnView is equipped to make a tangible impact in the ongoing battle for safety and security.

Innovation in Security Technology

Joel’s journey has been shaped by a convergence of factors, from political shifts to market dynamics, all of which have left an indelible mark on his career and leadership trajectory. The tumultuous events of the real estate crashes in 2002 and 2008 served as pivotal moments, prompting Joel to recognize the intrinsic value of his skills and expertise, particularly in the realm of security technology.

Yet, it was Joel’s experiences in law enforcement that truly ignited his passion for effecting change. Witnessing firsthand the loopholes in legislation that enabled criminal activity, Joel felt compelled to take action, not just within his own community but on a broader societal scale. His deep-rooted commitment to justice and equity fueled his resolve to make a difference, both in law enforcement and in his current role.

Drawing on his keen understanding of human behavior and criminal trends cultivated during his years in law enforcement, Joel brings a unique perspective to his leadership at OnView. By leveraging his observations and tactics honed in the field, Joel has devised innovative solutions that disrupt criminal activities and set his company apart in the market.

Striking the Balance Between Technology

At OnView, striking the perfect balance between cutting-edge technology and safeguarding people and property is paramount. Joel Anaya, the driving force behind the company’s innovative approach, emphasizes the importance of creating partnerships with customers that leverage the latest technological advancements while retaining a human touch.

By combining artificial intuitive intelligence, facial match recognition, and alarm alerting technology with trained human analysts, OnView ensures a comprehensive approach to crime deterrence. This collaborative effort extends beyond individual customers to encompass municipalities and utilities, addressing crime wherever it exists.

By understanding the specific pain points of each customer and identifying criminal trends unique to their circumstances, OnView tailors solutions that effectively mitigate risk and reduce crime. Through this partnership-driven approach, OnView has achieved remarkable results, with significant reductions in crime reported in areas where their solutions have been implemented.

OnView’s proactive approach to addressing nuisance activity ensures that potential criminal elements are identified and eliminated before they can escalate into more serious offenses. By focusing on eliminating nuisance within the first few weeks of deployment, OnView has demonstrated an impressive ability to reduce crime rates by as much as 80% and an overall rate of 97% within a few months.

Customer-Centric Practices

Joel’s innovative approach to delivering tangible results for clients at OnView is rooted in a commitment to transparency, trust, and mutual investment. Rather than relying on lengthy contracts and sales tactics, Joel believes in allowing the efficacy of their solution to speak for itself.

To initiate and nurture client relationships, OnView offers month-to-month services with trial periods, demonstrating their confidence in the effectiveness of their solutions. This approach not only showcases OnView’s willingness to invest in its clients but also fosters a sense of partnership and shared commitment to success.

By investing time and resources into proving the effectiveness of their solution, OnView builds trust with their clients, transforming them from skeptics into believers and ultimately into advocates. It’s this customer-centric approach that has propelled OnView’s growth across multiple states, as satisfied clients become the driving force behind the company’s expansion.

Behavioral Analysis and Predictive Measures

Joel sheds light on the complex challenges facing businesses and communities when it comes to combating crime. He emphasizes that while criminals may vary in their methods and trends, they share a common intent—to victimize others. To address this, OnView adopts a strategy similar to the FBI’s behavioral analysis, identifying commonalities and trends among criminals to effectively combat crime.

However, Joel acknowledges that the biggest challenge lies in the diverse and ever-changing environments in which businesses operate. Each environment is unique, presenting its own set of obstacles to crime prevention. To navigate this complexity, OnView implements predictive measures and creates controlled environments centered around good behavior. By treating criminals as customers and custom-tailoring solutions to deter criminal activity, OnView disrupts criminal behavior while simultaneously outmaneuvering competitors reliant solely on technology.

Bringing Strong Stakeholder Relationships for Success

Joel underscores the importance of building strong relationships with stakeholders, both internally and externally, to ensure the success of OnView. He emphasizes a relationship-driven approach, focusing on continuous communication and collaboration to address the needs and pain points of all parties involved.

Internally, Joel fosters a culture of innovation and excellence, drawing inspiration from visionaries like Steve Jobs and Jensen Huang to drive the company forward. By staying ahead of the curve and continuously evolving its technology, OnView keeps stakeholders engaged and invested in the company’s growth trajectory. This commitment to cutting-edge solutions not only instills confidence in internal stakeholders but also attracts potential investors who seek to capitalize on OnView’s potential for exponential growth.

Externally, Joel maintains open lines of communication with clients and his team, actively seeking feedback and input to tailor solutions that meet their specific needs. By demonstrating a deep understanding of their challenges and offering innovative solutions, OnView solidifies its position as a trusted partner in crime prevention and security enhancement.

Joel’s approach to building strong relationships with stakeholders revolves around a shared vision of continuous improvement and mutual success. By remaining committed to innovation, collaboration, and delivering tangible results, OnView cements its reputation as a leader in the industry, attracting top talent, clients, and investors alike.

Leading Through Teamwork and Innovation

As a leader in the security technology industry, Joel shares insights on how OnView ensures adaptability to emerging trends and stays ahead of the curve. He emphasizes the importance of not just keeping an eye on emerging technologies but actively seeking out partnerships and networking opportunities to leverage collective expertise for a common defense measure.

Despite potential competition, Joel sees value in collaborating with other innovators and inventors to create positive impacts on a broader scale. By aligning with partners who share a vision for positive change, OnView can stay at the forefront of industry trends while contributing to larger societal advancements.

Moreover, Joel attributes much of OnView’s success in remaining ahead of competitors to the exceptional team they’ve assembled. With a roster of top talent akin to an “All-Star” lineup, OnView is uniquely positioned to lead the charge in implementing new technologies and driving change within the industry.

Joel’s approach underscores the importance of proactive collaboration, a commitment to innovation, and leveraging internal expertise to maintain a competitive edge in an ever-evolving technological landscape. By staying one step ahead and fostering a culture of continuous improvement, OnView maintains its position as a leader in security technology.

Global Impact in the Next Era

Joel envisions OnView ascending to new heights in the next two years, not just in terms of financial success but also in innovation and technology. With major players in the industry undergoing mergers and acquisitions, Joel sees the rapid evolution of standards and recognizes the attention his company has garnered within the industry.

Proud of the recognition and confidence in the path forward, Joel’s ultimate goal is to leave a lasting legacy—one where OnView’s impact extends beyond mere safety and security, positively influencing businesses and communities alike. By creating opportunities for collaboration and innovation, Joel aims to empower individuals with good ideas to effect meaningful change on a national and global scale.

Joel’s vision for OnView goes beyond industry domination; it’s about leaving a lasting impact that transcends borders and transforms lives for the better.

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Tim Pagliara: Offering Transparent & Honest Solutions to Protect Clients’ Assets

D-e_v@IS — Tue, 19 Oct 2021 16:54:47 +0000

Ben Franklin once said that an investment in knowledge pays the best interest. That sentiment is reflected perfectly in the workings of Tim Pagliara. With over three decades of experience in the Wealth Management industry as a seasoned financial advisor, he takes an educational approach with his clients.
Tim is the Founder, Chairman, and CIO of CapWealth, an independent investment advisory firm that builds wealth management solutions to meet investors’ challenges in an uncertain world. The firm practices various effective strategies to understand the complicated global market landscape in order to develop straightforward investment ideas for its clients. Tim understands clients are anxious about their money. So, he provides insights about his work to ease their concerns and answers any questions they have.
We came across Tim in our endeavor to find ‘The 10 Most Influential Leaders in Wealth Management.’ In the following profile, we dig into his journey to better understand how his years of expertise have helped him gain recognition at both the local and national level.
The Journey So Far
Growing up in a large working-class family, Tim knew that getting a proper education was important. As he looked at different paths, “one thing was very clear to me,” he says. “Lawyers ran the world.” He received his Juris Doctorate from St. Louis University School of Law and went straight to work at an Edward Jones financial firm, never pausing along the way to practice law.
Early on, Tim was assigned to the account of, a well-known MLB pitcher for the St. Louis Cardinals. Even though Tim was still in law school, as he reviewed the portfolios, he uncovered discrepancies that even a seasoned advisor might have overlooked. Discoveries like that helped Tim work his way up through the company until he was charged with opening the firm’s first Nashville office.
In early 2000, after nearly 20 years of experience in the industry, Tim formed CapWealth. Since opening its doors, CapWealth has successfully worked through the financial bubble, the housing market crash, and a global pandemic. Currently, CapWealth has grown to 16 employees and is recognized as a top advisory firm in Tennessee and the country by both Forbes and Barron’s magazine.
The Overview
As a leader, Tim strives to provide a foundation for strategic wealth achievement — and do so with integrity and a commitment to the ethical principles that are the foundation of CapWealth’s culture.
In 2014, he trademarked the term Provable Integrity, which describes CapWealth’s transparent approach to wealth management while also highlighting the firm’s compliance with Global Investment Performance Standards (GIPS). As a veteran of the securities industry, he has pushed for federal financial responsibility. He has also become increasingly passionate over the years about promoting awareness of the national debt problem and advocating for a pro-growth U.S. economic agenda.
In 2014, Tim founded Investors Unite, representing Fannie Mae and Freddie Mac shareholders seeking full restitution of their assets seized by the United States Treasury Department.
A Proficient Impact
Following the housing market crash in 2008, Tim became a vigorous advocate for the American dream of homeownership — unaware that it would become his niche in the industry. His lobbying in Washington to seek justice for homeowners and investors alike led directly to his book, Another Big Lie, in which he outlined the fall of Fannie Mae and Freddie Mac.
In addition to shining a light on the corporate and governmental factors currently endangering the American Dream, Timothy has continued to fight for GSE shareholders and worked tirelessly to bring GSEs out of conservatorship. This combination of knowledge, experience, and passion has positioned him as an expert in the industry and a go-to resource on the housing market.
Value-Driven Work Culture
Tim believes in delayed gratification and having a long-view plan, which means investing the money in his team and business. As a leader, he strives to meet client needs and make the process better every step of the way.
Simultaneously, as an entrepreneur and owner, he recognizes that it’s not enough to simply attract extraordinary workers — one must invest in them. This strategic mindset has helped CapWealth steadily grow while retaining great employees who perform their best for its clients.
Keeping Up with Technologies
“CapWealth continually looks for technological advancements in the industry and tries to stay ahead of the curve,” he says. A few years ago, he invested in technology at the firm level, allowing its team to work remotely with easy access to a secured network. During the shutdown, this investment allowed everyone to transition seamlessly to working from home.
The company has also recently updated its portfolio management software at the client level, giving clients access to a CapWealth app that allows them to view their accounts anywhere and anytime.
Above and Beyond
Envisioning the future, Tim wants to see CapWealth continue to grow while providing exceptional service for its clients. He considers the firm a valuable resource for both clients and media outlets on various financial topics. His goal is to continue advocating for GSE shareholders and eventually see CapWealth’s hard work with Fannie Mae and Freddie Mac come to fruition.
Guiding Words
Tim advises budding entrepreneurs who are venturing into Investment Management to focus on their communication. “This business has a foundation built on financial knowledge, but the real challenge is being able to successfully communicate your plan to a client at the end of the day,” he says. “If you can hone your communications skills in the industry, you will easily set yourself on the path to success.”

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SciCrop: Helping Companies to Solve Impossible Problems in Agribusiness through Data Science and Analytics

D-e_v@IS — Thu, 14 Oct 2021 05:40:18 +0000

Today, data is revolutionizing every industry. When it comes to the agriculture industry, many existing challenges can be resolved by leveraging data science. It was this idea that led to the inception of SciCrop.
SciCrop was founded by Jose Damico and Renato Ferraz to help companies transcend impossible problems in the agribusiness sector through data science and analytics. Previously working for many years in the analytics market for financial institutions, Jose and Renato joined forces to create a company that would become the leading player in advanced analytics for top ag multinational companies.
As pioneers in the Brazilian agtech market, SciCrop became a trusted advisor and a reference for all the community. It started to solve complex data integration problems in the ag supply chain, quickly expanding operations around Brazil. SciCrop’s mission today is to be the biggest partner in the journey of digital transformation of the main companies in the agribusiness chain. With a business model of analytics as a service (AaaS), SciCrop has already earned more than 25 international awards in 7 countries, as a prominent innovation, tech and scaleup start-up.
We at Insights Success caught up with Renato to know more about the company and how it has made its way to be known as the leading analytics provider for the largest ag companies.
Being Market Fit
SciCrop faced many challenges in its journey, but the market fit was the bigger one. Its first defeat was the market maturity, which was not prepared for this kind of digitalization at the time. Many offers of SciCrop depend on data that should be integrated in a data warehouse with a regular frequency and volume to enable the analysis process and algorithms development.
In the first three years, SciCrop has been racing to develop its infrastructure and protocols to facilitate the adoption of its clients in the analytics journey. Today it offers the complete solution from the beginning, adding to its scope the service of data management and cloud support. This process also helped SciCrop to pivot its business model and solve the challenge of the solution market fit. At that time, SciCrop was focused on the B2F (Business-to-Farmer) suffering to monetize, and then it started the B2B model.
Serving Large Agribusiness Companies with Advanced Analytics
First of all, SciCrop is a technology company. As any company today needs technology to scale its operations, SciCrop has been surfing the wave of being one of the only startups to serve large agribusiness companies with state-of-the-art in advanced analytics. Its services and solutions meet the main challenges of the agribusiness chain, providing what it calls agriculture 4.0.
In an increasingly competitive market, SciCrop’s clients’ operations need to be optimized to the limit, providing gains that are only possible to be realized when data shows how to execute those operations. Its AgroAPi is a classic example of a solution that serves the entire chain and allows its clients’ flexibility to analyze and generate insights into their operation. If someone needs something customized, SciCrop also offers a solution and that way it positions itself as the main technology supplier for the ag industry in Brazil.
Giving Freedom of Creation and Space for Employees
When it comes to maintaining a positive work culture, SciCrop keeps its team young, always seeking to update the main technologies and market practices. It gives freedom of creation and space for employees to develop as a person. It all starts with the hiring process. At the beginning of its journey, the company was incubated by Google, and it learned how to hire in the right way, and today it has almost no resignations. People like and believe in the company’s mission.
Becoming a Reference in Technology for Agribusiness
Renato mentions that SciCrop has a practice of working with open source and always contributing to the software community, maintaining some projects for the sector. It also innovates with its R&D; it has partnerships with research institutes that provide the development of new cutting-edge technologies. For SciCrop, it is simply an obligation to become a reference in technology for agribusiness.
Supporting Sustainable and Scalable Agribusiness
Moreover, SciCrop has always been very close to the community, both in technology and in agribusiness. From the beginning, its objective has been to bring technology to improve ag productivity and reduce production costs in agribusiness.
As Renato mentioned, SciCrop is adept at the open-source, and many solutions it develops have already helped create new products by other partners and by the market. SciCrop is a part of innovation hubs that help technify producers, and it is present in sustainability initiatives that empower the community, such as the Sustainable Soy Program in the Cerrado, supported by the Land Innovation Fund. Supporting a more sustainable and scalable agribusiness is at the base of SciCrop’s values, and consequently enables farmers to be prepared to compete internationally with productivity.
Maintaining Credibility with Current and Future Clients
Talking about the future of SciCrop, Renato expresses that the competition in the AgTech industry is growing every year. In the last 3 years, the number of startups in this sector has tripled, and they all want to be in the cradle of agribusiness: Brazil. He considers it is important for SciCrop to be well prepared.
Renato believes that the company will have a little more peace of mind by being positioned throughout the chain and in a more infrastructural part of the technology. What SciCrop does is difficult to deliver, so good competitors will emerge, but they will be less compared to other segments. SciCrop plays its role, always being aware of what is new and disruptive and creating new solutions to serve customers.
“Evolving is always necessary in this world of technology. And connections/network are even more important in the agribusiness sector. So, positioning ourselves as a trusted advisor is critical to maintaining credibility with current and future clients. In the end, it’s all about keeping a talented team, having a good vision of the future, and above all, being faithful to our values, and here in SciCrop our main value is to change people’s lives for better by bringing greater productivity to agribusiness that should feed more than 9 billion people in 2050,” concludes Renato.

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Ondato: Combating Fraud in Digital Space by Making Identity Verification Simpler, Better and Faster

D-e_v@IS — Fri, 17 Sep 2021 05:33:06 +0000

It’s no secret that supervisory requirements are getting more complicated each year. The dilemma has reached the point where it becomes nearly impossible for small and big businesses to keep track of their supervisory requirements. Seeing all those challenges a couple of years ago, Ondato realized that the market lacks more accessible solutions for compliance management – products that would make KYC management easier and eliminate the risks for non-compliance. That’s when the idea of Ondato was born.
Ondato is a compliance management company that makes it easier for businesses to follow Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. It has a vast range of regulatory compliance tools, identity verification, case management, and screening solutions that help verify identities online and combat fraud in the digital space.
In 2019, Ondato launched a service for KYC, AML, and verification procedures, offering to take care of all things related to compliance while its customers – financial institutions and businesses operating online – could concentrate on their businesses.
Ondato started to grow really fast: over a span of just a few years, it raised $2 million in seed funding, expanded its services portfolio, gathered a brilliant team of 150 employees, moved its headquarters to London, UK, opened a research center in Lithuania and a branch in Poland. Currently, Ondato is a prominent market leader in the Baltic states, expanding globallt and hs clients from 34 countries. An elite team of Ondato is led by its CEO, Liudas Kanapienis.
Providing All Compliance Solutions in Single Platform
Ondato offers an easy-to-use, secure and cost-effective alternative that helps businesses verify their clients’ compliance with international AML and KYC rules. Today, Ondato has over 15 KYC services, including photo and live video identity verification, business verification, data monitoring, screening, due diligence, and case management.
Ondato works with integrated solutions based on advanced recognition technologies to ensure that its clients’ operations are transparent and 100% immune to fraud.
All solutions in Ondato’s portfolio are built on Microsoft infrastructure, using certified technologies meeting the highest standards. Its fraud detection system is trained on 13500 different document types globally, and its mechanisms are improving every day. It uses deep learning engines in pixel distortion analysis and copy-replace detection for document spoofing prevention, analyzing the META details of identification media.
Unlike most of its competitors, Ondato provides full customization to every product in its portfolio. If its clients need a tailored identity verification or KYC management solution to fit their particular needs – it makes it a reality. It is also a proud pioneer in providing the whole package of compliance solutions for KYC procedures, all within one platform.
Making Network Security a Priority
Liudas mentions that cyber fraud is on the rise now. According to “Javelin Strategy and Research”, financial markets had seen a 15% rise in frauds, reaching almost $17 billion in 2019 even before the covid-19 crisis. Without showing any signs of stopping, cyber attackers keep exploring vulnerabilities opened up by a pandemic.
The pandemic accelerated the arrival of a new wave of fraudsters – less experienced but determined attackers who not only aim at corporations but target smaller businesses. Thus, secure client verification became a problem for every company, no matter big or small. If one wants to have an online presence – one got to stay vigilant. And as more companies are deciding to move into the digital space, fraudsters will keep coming up with new methods of cyberattacks. Cyberfraud is not going anywhere anytime soon, and every company should make network security a priority.
Ensuring Effective Monitoring and Responsive Compliance
Overall, Liudas sees compliance evolving and gaining importance as a significant part of any business. Looking ahead, we need to see beyond regulators setting the rules. Liudas believes that the expectations of investors and customers will play an increasingly important role in how business strategies are planned. Already, there is a trend in the making of putting clients and investors first in many industries, with compliance being no exception. As the tendency grows, Liudas presumes compliance will become a more considerable responsibility in both corporations and smaller enterprises. He also believes that compliance will change over time following the AI and data analytics trends deployed for more effective monitoring and more responsive compliance. Ondato is already working with unique methods centered around data analytics that will help detect and mitigate emerging compliance risks.
Eliminating Possibility of Data Leaks
Ondato considers that talking to employees about the importance of security is key. Luckily, it has some high-class cybersecurity experts on its team to share expertise and teach others about Cyber Hygiene. It is actually quite surprising how many big-scale data breaches can be a product of one innocent action (like opening a phishing e-mail in your inbox).
That is especially relevant during lockdowns. Employees who start to work remotely should be aware of what actions they need when they use the company’s systems online, and how to eliminate the possibility of data leaks.
Implementing Relevant IT Tools for Security and Data Protection
According to Liudas, a thriving cybersecurity business is not really about technology. Technology is important, but starting out in that business, it is crucial to remember other factors that make up a successful company. In his advice to emerging entrepreneurs aspiring to venture into the Cybersecurity industry, he suggests that they should first pay attention to the location by looking for large business communities and the cities with potential clients for one’s profile. Apart from innovative solutions and technology, he advises them to look for implementing relevant IT tools in terms of security and data protection.
Becoming Most Advanced Destination for Compliance and Identity Verification
Today, Ondato aims to become the most advanced compliance service center out there, providing every business with tailored solutions to meet their needs. It wants companies to do what they do best – create products and offer services – not struggle with compliance challenges.
Talking about things Ondato has planned for the next five years, Liudas mentions that some ambitious projects are coming. To mention just a few, it aims to tap new markets, launch new services and become an ultimate global one-stop-shop destination for compliance and identity verification.

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Etech Global Services: Delivering Effortless, Exceptional, and Personal Customer Experiences

D-e_v@IS — Fri, 17 Sep 2021 05:26:10 +0000

In recent times, there is a rising need for personalized and engaging customer experiences across business verticals. The platforms that facilitate transforming customer engagement into revenue opportunities and enhancing business growth are becoming more important. Etech Global Services unifies all customer engagement channels for better customer service experiences and helps them make well-informed decisions. It is a servant leader organization committed to making a remarkable difference for each other, its customers, and within its communities. It provides superior customer experiences and innovative solutions that enable clients to build stronger brands, strengthen customer relationships and gain market share.
Dynamic Leadership
At the helm of Etech are two dynamic leaders, Matt Rocco and Ronnie Mize.
Matt is the President /CEO of Etech Global Services since 2013. He is a 35+ years veteran of the call center / BPO industry. In the past 34 years, he has spent time in every facet of call center operations and outsourcing processes. He is committed to sharing his experiences and helping others. In 2003, he was part of an investment team that started Etech Global Services, a multinational outsourcing organization. From its humble beginnings in Nacogdoches, Texas, Etech has grown to over 3,000 employees that provide world-class solutions to Fortune 500 companies from its locations in the US, India, and Jamaica.
As Etech’s Chief Information Security Officer, Ronnie is responsible for all aspects of information and corporate security and adherence to legislatively mandated privacy control standards. His extensive background in technology systems allows him to work closely with technology teams to create infrastructures and processes that maintain compliance with governance standards such as ISO 27001/27701, SOC 2, PCI-DSS, HIPPA, GDPR, etc. other Privacy controls.
A Leading Provider of Customer Engagement Solutions
Etech has been a leading provider of customer engagement solutions for many of the world’s most trusted brands since 2003. The company started with just one contact center in the small town of Nacogdoches, Texas, with roughly 400 employees and now has taken leaps and bounds to become a global eight site company employing almost 3,000 people across Texas (Dallas, Lufkin, Rusk, & Nacogdoches), Florida (Palm Beach), Jamaica (Montego Bay), & India (Gandhinagar & Vadodara). All of this was accomplished with no mergers or acquisitions. The core team of Senior Management attributes this success to not just the services Etech offers, but most importantly, the culture Etech has ingrained into each one of its employees.
Making a Remarkable Difference with Phenomenal Experiences
Etech’s suite of services includes inbound and outbound customer care, quality monitoring/analytics, email, live chat, social media monitoring, customer care, technical support, back office, and software development. All of Etech’s services are derived with the common goal of “To make a remarkable difference and create a phenomenal customer experience for our clients and their customers.”
Currently, Etech partners with 47 clients and manages upwards to 100 million voice interactions, 25 million chat, and email interactions, and completes approximately 24 million quality monitoring evaluations per year.
Exemplifying Character Commitments
It is Etech’s people-first culture that has led the company to where it is today. Whether its customers are in Vadodara or Dallas, the culture remains consistent. One where creativity, accountability, and courage are encouraged from all team members. As part of its Executive Team’s strategy, it created a list of 12 Character Commitments that its clients see branded throughout its company. These are:

Creativity
Courage
Communication
Positive Influence
Integrity
Humility
Accountability
Adaptability
Teamwork
Teachability
Vision
Valuing-People

Etech’s success can be attributed to these 12-character commitments. They are the very foundation of the company. Regardless of position, each employee in the organization is trained and strives to exemplify these characteristics in everything they do.
People-centric Approach
Etech’s key differentiator from its competitors is its people. Etech invests heavily in not only training and developing its agents but also its leadership. The client’s mission, vision, and culture are instilled into the agents, and they become an extension of their brand. Its rigorous training programs are designed in such a way that the agents have full product knowledge before they even start interacting with the customers.
Below are its state-of-the-art units that keep Etech stay ahead of the curve:
Etech Insights
Etech’s Quality Monitoring division, Etech Insights, is innovative and unique in its approach to total quality management. It provides a creative combination of people, processes, and technology to deliver a quality experience that supports all facets of the business. Etech’s focus is to improve customer experience using the latest technologies. It combines human intelligence and the power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Its cutting-edge voice analytics software is combined with industry expertise to deliver a customer handling solution that incorporates agent coaching, business insights, and customer experience drivers into a 360-degree approach to quality. Etech leverages the expertise of Quality Management experts and Data Scientists, who specialize in listening with an analytical ear to find the heard and unheard performance factors in customer interactions.
Etech Technology Solutions
Etech Technology Solutions (ETS) is the trusted and globally accepted Technology Partner, serving multiple leading brands Worldwide. With a team of 150+ Members under one roof, the technical resources of ETS transform business requirements into reality. ETS delivers innovative technology solutions in the most secure environment empowering its customers to grow exponentially by converting data and insights into intelligence. Its service solution includes Website Development, Software Implementation, Enterprise AI Solution Development, Software & Product Development, IT Staff Augmentation Services, Application & Reporting Development, Database Administration, Corporate Security, Desktop Support, Network Administration, CTI, and Telecommunications Administration. Its service solution enables an organization to fully manage its infrastructure or allow its experienced personnel to manage the company’s technology to whatever extent is needed. Etech Technology Solutions provides 24/7/365 “Follow-the-Sun” support to its clientele. Its technical expertise provides customers with proactive and cost-effective solutions. These solutions help drive down the cost of technology while providing service and support that is among the best in the industry.
Having Compliance with Regulations
The growing need to comply with regulations related to data privacy, business security function, and IT infrastructure has compelled many organizations to adopt enterprise governance, risk, and compliance solutions. Etech has evaluated each line of business and documented all information types as well as how data flows throughout each system and where the data ultimately resides. It centers on governance controls that align with its business processes and data flow/types such as ISO 27001,27701, SOC2, HIPPA, etc.
Enlightening Younger Ones
While advising budding entrepreneurs and startups aspiring to venture into the Cybersecurity industry, Matt says, “Knowledge of the industry is paramount to being successful. When you are approaching a business from a cybersecurity perspective, it is important to understand the business and what you are trying to protect. There must be a balance between business productivity and security.”
“Sometimes we see where security controls are too tight and cripple the business. This could be more detrimental than a breach in some cases. On the other hand, security can be far too lenient, resulting in an attack being successful,” he concludes.

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i-Sprint Innovations: Delivering Trustworthy, Versatile, Strong Authentication and Identity Management Platform

D-e_v@IS — Thu, 10 Jun 2021 17:53:35 +0000

In the rapidly growing cyber world it is essential for individuals, organizations, and societies to have trustworthy, competent, capable, secure, safe, versatile, strong authentication and identity management platform. This helps in confirming identity and transactions in the cyber world and avoid any threats from miscreants, unauthorized persons and from other inauthentic mediums. i-Sprint Innovations (i-Sprint), established in the year 2000, is a leading provider in securing identity and transactions in the cyber world. It has solid track records in the Asia Pacific Region. The company focuses on offering digital identity and identity of things (IDoT) solutions to various industries.
As the CEO of the company, Dutch Ng is also the Co-Founder of i-Sprint and has been with the company since the year 2000. Dutch is instrumental in providing strategic guidance on corporate technology and security policies, network infrastructure, technology platforms, business applications, products, and services strategies. He is influential on establishing and managing the financial and business performance of the organization.

“i-Sprint Innovations has more 20 years of experience in providing its own unique bank-grade Digital Identity solutions to serve more than 200 leading financial services institutions, multinational corporations and security-sensitive government agencies in the Asia Pacific Region.”

Providing Trustful Digital Identity Solutions
Since its inception, i-Sprint is committed to developing products that exceed regulatory requirements and needs of the clients. The Digital Identity or the Identity and Access Management suite (IAM) has been the company’s star product that many financial services institutions trusts.
i-Sprint delivers a trusty, versatile, and strong authentication and identity management platform to secure multiple application delivery environments based on a common security platform. In recent years, leveraging on iSprint strong experience in providing trustful Digital Identity solutions, the company has unveiled a breakthrough Technology Innovation for the identity of things that offers bank-grade cloud-based solutions for Brand Protection, Product Authentication and Anti-Counterfeit services.
Continuously Growing Global Presence
i-Sprint’s clients include leading global and regional financial service institutions, government agencies, telecommunications, public utilities, manufacturing, healthcare, education, multi-national corporations, and others. The company has grown from an initial two founders in Singapore to 160 people in the region. Currently, it has a direct presence and active authorized partners across Singapore, China, Hong Kong, Taiwan, Malaysia, Thailand, Japan, and the United States.
Minimizing Counterfeiting with Unique Identity for Every Product
i-Sprint’s vast knowledge and experience in protecting a human’s digital identity has enabled the company to excel in its solutions to safeguarding the identity of things. The solution, AccessReal, provides a unique identity for every product that allows companies to minimize counterfeiting activity, perform product logistics tracking, link customers to the product and provide business intelligence for better business planning and direct interaction with customers. AccessReal also provides Blockchain-based traceability, which ensures transparency of product ownership information and product provenance information.
AccessReal provides a mobile platform for consumers, distributors, resellers, and other stakeholders in the supply chain to leverage mobile devices to authenticate the products, receive news/promotions and establish direct communication.
Some of the business problems to solve includes:

Product counterfeit issues
Product diversion/grey market
Provision of product provenance information and source of raw materials
Transparency of Supply Chain Information
Product traceability and product recall management
Collection of consumer data (understanding consumer buying behaviour)
Customer Engagement programs such as rewards/ loyalty, warranty management

Building Trust and Identity Assurance by Incorporating Latest Technologies
i-Sprint’s mission is to provide state of the art innovations in Identity, Credential and Access Management Solutions to ensure secure access and protection of data/transaction/asset among the four major IT forces (Cloud/ Social/ Mobile/ Information) by incorporating the latest Mobility /Biometrics/Cloud/Identification technologies in the most effective and efficient manner to build trust and identity assurance.
Challenges that i-Sprint have faced are mainly introduced by changes in technology in the four major IT forces (Cloud/ Social/ Mobile/ Information) and the way of life such as the Internet of things (IoT), distributed systems. For the AccessReal solution, it constantly needs to keep up with the printing technologies and mobile device technologies to maximize capability of its solutions in terms of counterfeit prevention and ease of usage by various users.
i-Sprint has built two R&D centers with 100 plus engineers/experts to monitor the technology changes, to incorporate the latest trends such as blockchain, AI and mobile security in its solutions, to develop its IPs based on the latest standard such as cloud security ISO, understand the requirements from partners /customers, and to provide the best solutions for them; moreover, i-Sprint’s twenty years proven experiences with the bank-grade standard has enabled it to remain the leading company in its industry.
Doing Work with Core Values in Mind
Company’s name (i-Sprint) represents its core values
I – Identity and Access Management (Company’s focus)
S- Scalable (its solution can be scaled to meet different requirements)
P- Partner and Customer-Centric (partnering is its belief)
R- Resilient (important for organization and product development)
I- Innovative (continue to lead)
N- Niche and Nimble (continue to focus on its strength but able to respond rapidly to the market change)
T- Teamwork (Company treasures its people) i-Sprint’s employees are well communicated on its core value. The products it designs and the work it is doing is all with the core values in mind.
Continuing to Accelerate and Extend Circle of Trust
i-Sprint believes it is in the right market at the right time. It will continue to execute its company vision to enable individuals, organizations, and societies to build trust and identity assurance for powering huge productivity gain through digital identity and identity of things – “The Force of IdentityPlus” – to accelerate and extend the Circle of Trust. It will continuously innovate its technologies.
i-Sprint will continue to innovate its products using the latest technology and provide the best solutions for its customers. For market coverage, while company is expanding in Asia, i-Sprint will also seek opportunities in Europe and the US market through its existing customer base and its business partners.
Versatile Authentication Server Approach
“The deployment of the mobile token has improved the bank’s security with true 2FA solution equivalent to hardware token.” — Kasikorn Bank, Thailand
“Using the versatile authentication server approach, we can be more flexible in introducing new authentication mechanisms across future electronic channels.” — Ambank Group, Malaysia

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Revenue Rocket Consulting Group: Helping IT Services Firms Optimize their Growth Strategies

D-e_v@IS — Fri, 21 May 2021 14:37:20 +0000

The fastest path to growth is through mergers and acquisitions, and if you’re not participating in M&A, you’re leaving revenue on the table. Based on increased buyer interest, rising valuations, and the potential to get somewhere together that you can’t get alone, there has never been a better time to sell your business or buy another firm. But don’t attempt to go it alone, as the road to a successful deal is filled with unexpected turns. From origination through due diligence, you’ll want someone on your side that’s been at the table.
If you need that push, Revenue Rocket Consulting Group can help you to grow and secure in this situation. Revenue Rocket has helped over 200 firms with mergers, acquisitions, and growth strategies within the IT services market. Growth Strategy Development Based on Experience Based on Mike Harvath’s own experience, the firm started as an idea based on lessons learned from running and selling three IT services companies. When founding Revenue Rocket in 2001, his vision was to help as many owners of IT services and consulting companies globally as it could. Fast forward to 202; the company has worked with hundreds of firms in over 30 countries, helping execute M&A and growth strategy initiatives.
Revenue Rocket Consulting group has grown to become the premier advisory firm helping IT services companies optimizing their growth strategies. These strategies include acquiring adjacent service providers, expanding into new target markets, and strategically crafting new service offerings based on market needs and technology specialties.
Ability to Solve the Problem
It is important to note that while Revenue Rocket is a rapidly growing business, it is also a viable and profitable one. For the growing company to properly scale, it adjusted its strategy and execution into capturing new market share while adding resources to execute on the client commitments. Additionally, the organization practices what it preaches by focusing on a specific niche of IT services, productizing service offerings, and obtaining a leadership position within the market it serves.
Delivering High-Value Service
The programs Revenue Rocket offers for buyers and sellers of IT services and IT consulting companies and its proprietary SVP strategy transformation offering has proved to be the gold standard for the industry. Focus and a proprietary lens on each of the segments making up the industry provide the company an advantage over other advisory firms with a generic view of all markets. This has equipped Revenue Rocket with the tools and knowledge that translates to successful combinations for its buyers and sellers.
A Great Team
Revenue Rocket built a team of dedicated, diverse, and patient individuals. There’s high client loyalty and expertise within practice areas and vertical market needs. There is no question the company is active with deals and strategy engagements and continues to actively grow the business. It strives to create client value with empathy.
Keeping Clients Businesses Competitive
The luxury of perspective at Revenue Rocket is a core value for the firm. The luxury of perspective is the art of being able to walk a mile in another person’s shoes, using clients’ experience and the experience of those around them to clients’ advantage to create opportunity. It is constantly communicating with clients, competitors, and leaders to formulate its view. Being connected and relevant and focusing on the luxury of perspective helps the firm remain very competitive.
THE go-to guy for IT Services Firms, Resellers, and VARs
As the President and CEO of Revenue Rocket Consulting Group, Mike’s understanding and perspective on the dynamics of the software industry and channel participants is incredible. He is a great mentor, coach, and advocate for his team. His ability to solve the problem and brainstorm a wide array of issues delivers high-class service to the customers. He is a ‘pay it forward’ executive with a keen focus on giving back to the Technology Services business leaders in the industry.
Path to Sustainable Organic Growth
While advising the budding entrepreneurs, Mike says, “Take risks and focus on how you will get to profitability. A big miss with many entrepreneurs is they have a great idea and just want to get out and transact commerce. Don’t just grow for growth’s sake. One of the main objectives for business owners should be to create a sustainable, profitable business.”
“Be smart about how you grow, how you plan a path to profitability, and think about what an ultimate exit strategy means and what success means. Also, be flexible! Admit when you’re wrong, do things differently, and get the input of the team and outsiders,” he adds.
Next Evolutionary Step
In the next ten years, Revenue Rocket aims to be a $100 million firm operating in more countries and continue being the industry leader in its space. In 5 years, it aims at $50 million with a similar position. It is striving to be the leader not only in financial performance and market coverage but as it relates to being a trusted advisor for firms that need the company’s help to grow organically and inorganically.
Testimonials –
“Mike and his team were an excellent resource for us to know when to push and when to give in to the buyers on certain negotiation factors. Revenue Rocket knows what they are doing, especially in the Managed Services industry, and their years of experience helped us to ultimately arrive at a deal that was executable and favorable. We would highly recommend them for anyone looking to sell their business.”
“Revenue Rocket helped us develop a comprehensive strategy for geographic and vertical expansion. We’re putting the plan in place with much enthusiasm from our team, and we’re seeing results. I would strongly recommend Revenue Rocket.”

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HR Answerbox: Making Better Workplaces by Adding Value

D-e_v@IS — Fri, 21 May 2021 14:30:46 +0000

Some small businesses don’t realize the importance of HR, but companies with even one hire have human resources responsibilities when it comes to compliance with employment laws. It’s actually easier to get this right from the beginning than try to triage it once something goes awry. To manage employees and solve their issues, organizations need to have good HR services available for smooth and effective functioning of the organization. HR Answerbox provides HR consulting and corporate training services to small businesses and start-ups in for-profit, non-profit, and governmental organizations. The majority of clients of HR Answerbox are located throughout Maryland and Virginia.
Solving Employment Management Problems
HR Answerbox works with small business owners, business leaders, office managers, HR, and finance and accounting professionals to help them solve their employment management problems and challenges. The mission of HR Answerbox is to make better workplaces. It believes that one’s employees matter. HR Answerbox also believes that happy, well-treated employees perform better, stay longer, and contribute to organizational success. When HR is done right (and HR Answerbox knows a thing or two about that!), it adds value to the entire organization.
HR Answerbox strives to be the first place its clients think of and contact when they have questions about employee management, compliance, and workplace culture. Its work includes HR consulting, training, workplace investigations and virtual HR services. Since HR Answerbox is dedicated to working with small businesses and start-ups, it is well versed in the problems that are commonly faced by growing organizations who may not have a formal HR infrastructure in place.
A Proficient Leader
One of the leading lights of HR Answerbox is Amanda Haddaway, the Managing Director of the company. Amanda is an award-winning HR consultant and corporate trainer. In her role at HR Answerbox, she specializes in conducting workplace investigations, solving complex employee relations issues, leading interactive and engaging training sessions and serving as an advisor to small business owners and leaders. Amanda advises budding entrepreneurs to pursue business even though it is filled with hard work.
Building Cohesive, High Performing Cultures
HR Answerbox teaches others about building cohesive, high performing cultures, so this is obviously super important to the company. When Amanda founded the company, it went through an intensive brand building exercise that helped HR Answerbox identify its core values.
These values are Authenticity, Consistency, Responsiveness, Quality Work, and a Focus on Results and Problem Solving. These values are reflected in everything HR Answerbox does as an organization and it frequently obtains feedback from clients to ensure that it is successful in these efforts.
Conducting Workplace Investigations
The greatest strength of HR Answerbox is the ability to listen and understand specific employee problems of organizations. HR Answerbox often works with organizations and law firms to conduct workplace investigations on harassment and discrimination allegations.
Being Resourceful
When the pandemic began in March 2020, HR Answerbox quickly saw its client bookings disappear due to the uncertainties ahead. Its clients are primarily small businesses and start-ups, so many were panicked about what the future would look like. HR Answerbox was able to quickly pivot into an online resource for its clients. Its training sessions were converted to be effective via Zoom and it launched its Virtual HR Service.
Serving with New and Innovative Ways
HR Answerbox is always looking at new and innovative ways to best serve its clients. After hearing several clients talk about the challenges in building great workplace cultures, HR Answerbox created the Workplace Culture Academy, which it will launch later this year. Its program will help organizational leaders build their culture through intentional activities and strategic decisions.
On average, employees only rate their current workplace culture at 65 on a 100-point scale, so HR Answerbox knows there’s some work that needs to be done in that area.
HR Answerbox Workplace Culture Academy takes one step-by-step through its Culture Canvas© to analyze one’s existing culture and determine where there are strengths, as well as areas of opportunity for changes. The academy includes a combination of training sessions, tools, resources, and post-training implementation support.
Providing Praiseworthy Services to Clients
“I’ve worked with Amanda for over three years on delivering various training topics to our team of over 200 employees. Each opportunity we have to work with her has been a great experience. Amanda is willing to customize the training content to meet our needs and is very engaging in her delivery.” — Tania Salgado-Nealous, VP HR & Operations Vectorworks, Inc.
“As a small, not-for-profit corporation, having a HR Generalist on staff is simply not financially feasible. Partnering with HR Answerbox is invaluable.” — Michelle Doster, General Manager Lake Linganore Association, Inc.
“HR Answerbox has always provided excellent service with all of our HR questions. I would highly recommend HR Answerbox for your HR needs. She has taken a lot of stress off of me with her knowledge and expertise in the industry.” — Deb Conroy President/CEO Serenity Treatment Center, Inc.
“Amanda’s personality combined with her knowledge, background and communication skills make her an ideal consultant, teacher, and coach. I absolutely would tap her first for any HR consulting or training needs.” — Kathaleen Lucey, Office Manager LSWG CPAs
“Amanda and HR Answerbox have been amazing to work with on my HR needs. I tend to have last minute issues at my office but I’m always getting immediate attention. You can’t beat the knowledge and experience that is provided by this amazing company!” — Kimberly Day Office Manager Anderson & Quinn, LLC
“In my 25 years as a labor and employment attorney, I have worked with many professionals in the human resources industry. My firm recently retained Amanda’s services to conduct a workplace investigation during complex litigation. Amanda consistently outperformed and over delivered, exceeding my expectations. She was timely, professional, and best of all, thorough. I heartily recommend her services.” — Stephen S. Burgoon, Esq.

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MgO Systems: Developing Stronger, Safer, Healthier and Sustainable Buildings

D-e_v@IS — Fri, 21 May 2021 09:29:13 +0000

Traditional materials for constructing walls, roofs, and floors demonstrate unacceptable performance when it comes to fire, water, corrosion, insects, and energy efficiency. Any constructions that have been built with minimum standards or by using traditional materials or old technologies affect safety, quality and sustainability of the buildings. It is essential to create sustainable and safer buildings by using quality materials and new technology.
MgO Systems is home to a collection of problem-solvers and innovators who are driven to develop new construction technologies that are better, faster, and safer than today’s typical building materials and methods.
Assembling a Diverse Team and Changing Status-quo
Founded in 2012 by Todd McKay and Vanessa McKay, MgO Systems was born after the McKay family home was struck by fire. The McKay family was unharmed, but a lifetime of memories were destroyed in a matter of minutes. Relying on their decades of experience in the construction industries they set out to assemble a diverse team focused on the development of higher performance, technologically advanced and safer building solutions.
By attracting like-minded individuals from diverse backgrounds, MgO Systems has amassed a team of construction experts, material scientists, certified architects, engineers, and PhD’s — all working together to change the status quo and making buildings stronger, safer, and healthier. All are focused on developing the next generation of construction technologies.
Building Safer and Water-Resistant Green Homes
MgO Systems uses magnesium oxide cement to build safer, fire resistant, water resistant green homes. The company is also researching ways to take the hard to recycle plastics and reusing them in the magnesium cement taking something that is harming the environment and turning it into something that people can use for years to come and is green and non-harmful to the environment. It builds in every sector from residential to commercial and agricultural. Todd encourages all to be good stewards of the environment by using sustainable practices.
Educating People about Magnesium Oxide Cement
The chemistry to make Magnesium Oxide cement is very precise and if a company does not have high quality control methods in place one can get a bad batch. In the past due to lack of quality controls people have built with low quality magnesium cement which has caused problems and given Magnesium Oxide Cement a bad reputation. This perception is something MgO Systems considers important to fight against. The best way to overcome this perception is to educate the people about the product and show successful projects.
Preventing the Preventable Disasters
The construction industry hasn’t changed in over 50 years, and yet everyday people die from the fires or other disasters in their homes that could have been prevented. Its only recently that the standards are starting to become stricter and regulations harsher. Todd believes that it is important not to be complacent and prevent the preventable disasters.
Dedicated to Making a Difference
MgO Systems is a very family-based company. It has a lot of friendly competitions (eating competitions, football pick ‘ems) and it likes to celebrate together, birthdays, baby showers. Overall, the entire company is dedicated to making a difference and creating a better world.
Making the World a Better Place
Todd McKay advises aspiring entrepreneurs to find a good business mentor. He also advises them to read or listen to business books, whenever they are in their car driving somewhere or exercising. He says that even if you are only paying half attention to them, you will still pick things up, and it will begin to change how you think. There are all kinds of business books out there and Todd advises them to find one book that interests them or find a reader who catches their attention and just listen to them whenever they can.
Jim Pendergast, COO of MgO Systems advises budding entrepreneurs to create a vision for something they believe needs to be changed in the world today and pursue it. Jim says that if it is something that you passionately believe will make the world a better place, people will follow.
Planning About Next Phase of Growth
The Advisory Board of MgO Systems has been chosen to support and contribute to its next phase of growth. Its five Advisory Board members each have diverse backgrounds with a wealth of experience in related industries including technology, construction, finance, law, property development, materials science and innovative building technologies.
Integrating Related Technologies with Core Expertise
Todd considers that it is critical for MgO Systems to continue integrating new and related technologies with its core expertise in magnesium oxide board. This will result in an improved product offering by expanding the applications of this core technology in the market. No one can stand still after introducing a single innovation to the market. Over the next five years, MgO Systems wants to become recognized as the leader in magnesium oxide cement technology and need to have a wide range of products and services that integrate this technology with other new and related technologies.

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FreeWave Technologies: Developing Edge Applications that Can Take Critical Decisions

D-e_v@IS — Fri, 21 May 2021 09:27:23 +0000

As the world is becoming more digital, it is essential to automate and optimize remote site operations, and act on edge data anywhere. Having an edge data platform that can solve the problem of lost data, low quality data collection, connectivity gaps and issues of congested networks is becoming more essential. Having good technology that resolves issues of lost data, connectivity gaps is becoming the essential need of the Businesses.

“FreeWave Technologies provides true edge processing and applications for industrial customers who need to constantly find operational efficiencies.”

Wherever remote communications or edge processing is required, FreeWave Technologies has the technology to make that happen anywhere in the world. Kirk Byles is the CEO of the FreeWave Technologies. Kirk believes that Innovation and Focus on Customer satisfaction is important in delivering cutting edge products and services to customers.
Running Smarter Remote Operations
FreeWave designs, engineers, and manufactures its industrial grade edge and communications hardware and software in Boulder, CO. From inception, the company has focused on bringing connectivity and compute power to remote sites within the industrial markets including Oil and Gas, Electric Utilities, Agriculture, Water and Wastewater as well as Government and Defence. For nearly 30 years, it has focused on IIoT before it was ever called IIoT. Industrial IoT connectivity with an Intelligent Edge makes it possible to run smarter remote operations.
Creating an Edge Ecosystem with Customers
For years, FreeWave has provided the narrowband radio connection for millions of sites across the globe where clients had remote facilities to monitor water levels, oil extraction, wind turbines, remotely control tractors or power smart military systems and drone platforms. Its technology enabled customers to not only have real time visibility into their remote sites, but also the ability to adjust various processes remotely. Over the past 5 years it has focused on not just improving the communications and I/O at these sites, but also providing the Edge Applications for site optimization.
FreeWave Technologies offers a suite of products including a simple protocol conversion technology, to alarming for maintenance monitoring, all the way to manage the entire SCADA infrastructure with its OSS software stack. The hardware communications is its pedigree and it continues to develop its communications technologies roadmap on its edge computers.
The more exciting part is moving FreeWave Technologies into more edge applications that can perform critical decisions on their own, in real-time and report back only the changed data to the cloud. By combining these applications with its OSS suite, one can see where FreeWave is creating an edge eco-system for its customers to be managed in the cloud or closet without a single human interaction. Nearly all its development comes from customer feedback, and with all the new platforms the company is providing, it can be very nimble.
Choosing Win-Win Solutions
Kirk came up through the ranks of wireless and cyber technologies working with very large OEMs to tiny startups and every type of business in between. The challenges he faced were often unknown initially, but always came to the forefront as an opportunity to help his customers. Whether a technical hurdle or a simple process change, Kirk feels as long as businesses are listening to their customers, providing cutting-edge technology and delivering for them, it’s a win-win for all. He often notes when a company can’t change or won’t listen then the wheels begin to fall off. Kirk often asks if he is doing what the customers want or is he telling them what they want with an eye to the former.
Creating an Operational Efficiencies
As much as FreeWave has depended on the proprietary nature of the industrial markets and benefited from them, Kirk believes this has been the greatest setback for innovation and he would like to change that. When industrial companies decide to purchase products for their businesses they are often locked into a vendor for ten or twenty years. Over that time frame so much innovation happens, but the industrial customers often are well behind with regard to seeing innovation create operational efficiencies. However, over the past Five years or so as more companies looked for better ways of doing things and young engineers come into the marketplace, things have begun to change. Not at light speed but there is a ground swell.
Delivering High Quality Work from Anywhere
Covid, for all the problems it created has done a lot for FreeWave in helping it change its culture and values. The company has always believed in paying a fair wage, taking care of its employees and customers, as well as providing world-class products. This has not changed nor will it ever. What has changed is the way we go about doing our jobs. FreeWave recognized immediately it manufacturing team was essential to the companies well-being. If the manufacturing team couldn’t build equipment, FreeWave would not have any equipment to sell.
Keeping this in mind, FreeWave Technologies moved its non-essential workers to their homes ensuring its manufacturing folks could continue working safely. It took a few weeks, but what it has shown is if given the chance our employees will do their work the way they want, they will get it done. FreeWave believes in its folks, trust they will raise their hands when they need help, but even more importantly, they do not need to be in the office to get high quality work done. Clear guidance to a self-directed team has shown FreeWave can continue to innovate under any circumstance.
Being Focused on Innovation and Customer Satisfaction
Kirk believes that innovation and a focus on customer satisfaction are key to sustaining competency of the organization. FreeWave has been at this for nearly 30 years. It has seen so much change; it can be exhausting to keep up but FreeWave is focused on what its customers need or want. Kirk believes that this is how FreeWave Technologies will make it through the next 30 years. Being Leader in Innovative Designs FreeWave Technologies is striving to be known as the one stop shop for hardware, software, cloud services and an OEM innovation hub for industrial companies. For years, it has been doing these things for a subset for its customers. It has been a bit slow to market its capabilities and services, but in Five years, it will be thought of as the leader in innovative designs on hardware, application development, and solutions.

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